Who these terms cover
Digitize Agency LLC provides B2B data research, data-quality services, and website design and development to business customers worldwide. These terms apply to new orders when included in the agreement you accept. Existing orders remain governed by the terms accepted for those orders. Submitting an enquiry does not place a paid order.
Your order comes first
Before payment, we agree a written quote or order confirmation identifying the deliverables, price and currency, applicable taxes, payment schedule, delivery date, and acceptance criteria. For data work, this includes the audience, fields, quantity, format, quality checks, and permitted use. Any agreed order-specific provision takes priority over a conflicting general term, subject to mandatory law.
Data delivery and review
Data is delivered as an Excel spreadsheet or another agreed digital format. Review the file against the written specification promptly and send the affected record references when reporting a problem. Business information changes over time. We explain the checks agreed for your delivery; no dataset is a promise of future accuracy, responses, sales, or inbox placement. This does not excuse failure to meet the agreed specification.
Use of the delivered data
Unless your written order allows otherwise, the delivered data is licensed for your organization’s agreed internal business purpose. Do not resell, publish, or redistribute it. Contractors may use it only to perform that purpose on your behalf, under appropriate confidentiality and data-protection commitments. A purchase does not establish consent to contact an individual or replace your assessment of applicable marketing and privacy requirements. Our Acceptable Use Policy explains the restrictions.
Website projects
Website scope, revision rounds, milestones, hosting responsibilities, maintenance, and handover are agreed separately in the project order. You must have permission to provide the copy, brand assets, and other materials you supply. The order should specify ownership or licensing of final work and the treatment of third-party software, fonts, and images. Extra work or a changed brief requires agreement on cost and timing before it begins.
Payment, cancellation, and refunds
Payment is due according to the accepted order. Do not send card details or account passwords through the enquiry form. Data-order cancellation, correction, replacement, and refund requests are handled under the Refund Policy provided with the order. Website-project cancellation and refunds follow the project agreement. Mandatory rights take priority over either policy.
Confidentiality and personal information
Use the agreed transfer method for project files and share only information needed for the work. Each party must protect the other’s non-public project information and use it only for the agreed purpose, unless disclosure is required by law. Before work involving personal data begins, agree the parties’ responsibilities, applicable processing terms, permitted sources, retention, and any required international-transfer arrangements. Each party remains responsible for its own legal obligations.
Problems and service restrictions
Contact support with your order reference if work does not meet the agreement. We will review the issue and discuss the applicable remedy. We may pause an affected service where there is a reasonable concern about unlawful use, a security threat, or a material breach, giving notice and an opportunity to resolve it where practicable. A pause does not automatically remove any refund or other remedy owed to you.
Changes and your rights
Changes to these website terms apply to future agreements after they are provided to the customer. They do not retroactively amend an accepted order. These terms do not exclude responsibility or remedies that applicable law does not allow to be excluded. Disputes should first be raised with support; nothing here prevents either party from pursuing remedies available under applicable law.
Contact Digitize
Email support@digitizeeagency.com or call +1 (818) 278-5503 for order, support, and refund questions. Telephone support is Monday–Friday, 9:00 AM–6:00 PM US Eastern Time. Email enquiries can be submitted at any time.